Support

Frequently Asked Questions

Everything you need to know. No account required to read this.

Payments
We accept Monero (XMR), Bitcoin (BTC), and Litecoin (LTC) — all verified directly on-chain against our wallet. No third-party processor, no exchange, no KYC.
After configuring your order, select your preferred coin (XMR, BTC, or LTC). You will receive our wallet address and the exact amount to send. Send the payment, then paste your transaction hash on the payment page — our system verifies it automatically.
XMR requires 4 confirmations (~8–10 minutes). BTC and LTC require 3 confirmations (~30 minutes for BTC, ~8 minutes for LTC). You can submit your TX hash before confirmations are complete — the system tracks it automatically and deploys once confirmed.
We apply a 2% tolerance to account for exchange rate fluctuations. If your payment is below 98% of the required amount, verification will fail. Always send at least the displayed amount. Overpayments are not refunded — price what you see is what you pay for.
No refunds. All sales are final. This is a privacy-first service — we have no way to link a payment back to a person, and no mechanism for chargebacks. Please review your order before paying.
VPS Servers
A VPS (Virtual Private Server) runs on shared hardware using virtualization — resources are allocated from a pool. A VDS (Virtual Dedicated Server) gives you dedicated CPU cores with no sharing — better for consistent performance under load. VDS plans typically use newer hardware (Ryzen 9, Core i9).
After payment is confirmed, your server is deployed automatically. Deployment typically completes in under 5 minutes. You will see your IP address and root password on the dashboard as soon as it is ready.
Available OS options: Debian 12, Ubuntu 24, CentOS 10, Windows Server 2022, Windows Server 2025. Select your OS during the order process.
Available locations: United States, Canada, United Kingdom, France, Germany, Netherlands, Singapore. Not all plans are available in all locations. Availability is shown in real-time during order.
Use your Order ID to access the dashboard. Your IP address, root username, and password will be displayed there. Connect via SSH: ssh root@YOUR_IP. For Windows servers, use RDP.
Open your dashboard using your Order ID and click Renew. Choose the number of days and complete a new XMR payment. Renew before expiry to keep your IP and data. Expired servers are terminated automatically.
Server Management
Every VPS order includes a full browser-based management panel — no SSH client required. From your dashboard you can:

Power Controls — start, stop, or restart your server instantly.

Browser Console — full noVNC console access, even when SSH is unavailable. Works from any device.

Password Reset — generate a new root password in one click.

Network Repair — restore network connectivity after a misconfiguration.

Hostname — update your server hostname anytime.

OS Reinstall — reinstall from Debian 12, Ubuntu 24, CentOS 10, Windows Server 2022 or 2025.

Change IP — request a new IP address for $5.99, paid anonymously with XMR.

All of this is accessible with your Order ID only. No account, no support ticket.
Open your dashboard and try the following steps in order:

1. Restart — a clean reboot resolves most hangs.
2. Browser Console — connect via noVNC to inspect the system directly without SSH.
3. Reset Network — restores networking configuration if SSH is unreachable due to a misconfiguration.

No support ticket needed at any step.
Yes. Open your dashboard, go to the Management Panel and click Reset Password. A new root password is generated automatically and displayed immediately — no ticket, no waiting. You do not need to know the old password.
Yes. From the Management Panel, select OS Reinstall, choose your OS, and confirm. Available options: Debian 12, Ubuntu 24, CentOS 10, Windows Server 2022, Windows Server 2025.

⚠ Warning: Reinstall wipes all data on the server. This cannot be undone. Back up anything important before proceeding.
Yes. From the Management Panel, click Change IP. This redirects to a payment page — the cost is $5.99, paid anonymously with XMR using the same flow as your original order. Once payment is confirmed, a new IP is assigned automatically and your dashboard updates immediately.
Proxies
We offer three types:

Datacenter — Static IPv4/IPv6 proxies in US, CA, UK, FR, NL. Billed per proxy per day (minimum 7 days). Supports HTTP and SOCKS5.

Residential — Real residential IPs from a global pool. Billed per GB of bandwidth consumed. Harder to detect and block.

Rotating — Rotating IPv6 proxies in Canada. IP changes per request. Billed by duration and thread count.
After payment, your proxy credentials are shown in the dashboard. Use the format:

HTTP: http://user:pass@ip:port
SOCKS5: socks5://user:pass@ip:port

Both HTTP and SOCKS5 are supported for datacenter proxies.
Yes. Datacenter and rotating proxies can be renewed from the dashboard. Residential proxies are topped up with additional bandwidth instead of days.
Privacy & Account
No. There are no accounts, no email addresses, no usernames. Your only identifier is your Order ID — a random string generated when you place an order. Save it. It is the only way to access your server or proxy dashboard.
We store the minimum required to run the service: your Order ID, the XMR transaction hash (for verification), your server or proxy credentials, and the expiry date. We do not store your IP address, browser fingerprint, or any usage data. We cannot link an order to a person.
There is no recovery. We have no account system and no way to identify you. If you lose your Order ID, access to your dashboard is permanently lost. Write it down or store it securely when you receive it.
Bitcoin transactions are public — anyone can trace them on the blockchain. Monero (XMR) uses ring signatures, stealth addresses, and RingCT to make transactions private by default. Sender, receiver, and amount are all hidden. For an anonymous hosting service, this is the only consistent choice.